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Provisional Driving License (PDL) approval is done by your driving school not NTSA. To check whether your PDL has been approved, login to your NTSA TIMS portal, click on test booking, if your PDL has been approved, you will be able to book a driving test. If you are getting an error message like no pending application, then your PDL has not been approved by your school. Your PDL has to be approved twice. The first time is when you joined the school and the second time is after atleast 21 days from the day you joined the school. The 2nd approval is to enable you book your driving test.
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If you are trying to register or log in to NTSA TIMS portal and your serial number does not match your ID number then it means that at some point you might have replaced your ID. When you replace your ID, your serial number changes. If you start contacting NTSA online, it might take time before you get help. The best thing to do is to visit NTSA office in Upper Hill or near your area to have your ID details updated.Here is the bus direction to NTSA Office in Nairobi.
If asked for current operator ID No when registering for a company account on the NTSA TIMS portal then enter the ID number of one of the company directors.