There is no option to edit your ID number on HELB portal. You will be required to contact HEB to have your details edited. We provided more information on how to address such issues on this page.
Institution details missing means that your institution has not been captured. Are you able to see you institution in the application? Here is our response to a similar question about institution details missing.
If you are completely unable to add your parents to the helb portal, then the other alternative is to send a copy of your parent's ID to HELB via email contactcentre@helb.co.ke.
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