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If you have successfully transferred from Moi University to Nairobu University and you cannot download your admission letter and your colleagues have received theirs, then it means your transfer details have not been updated on the UON system. Contact the University of Nairobi admission office using email; admissions@uonbi.ac.ke or phone number (+254-20) 491 0000.
If you accidentally use the wrong email during HELB application, you can change the email by writing to HELB for amendment of account details. Follow the account amendment procedure that we have published on this answer.
You can go to KNEC offices with your ID and they will retrieve your index number for you. However, if you want to apply for the replacement of a lost certificate then you need to make your application online via https://qmis.knec.ac.ke. The easiest route of getting your index is from your primary school or sub-county education office.
First of all, you can only apply for inter-university transfer when KUCCPS has opened the portal for inter-university transfer. Second, which year did you do your KCSE exams?
To know the mobile phone number that led to you being listed in CRB, you need to use credit reference bureau companies (CRB).We have provided a list of CRB companies that you can use to check your credit status: CRB checking companies