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Huduma number cards are currently available for collection for Nairobi residents only. If you applied for Huduma Number Card in Nairobi then you can go to your area of application to check if yours is ready for collection. Here is a list of Huduma collection centers in Nairobi: https://kenyayote.com/where-to-collect-huduma-number-card-specific-office-location/
Once Huduma Number cards are ready for the place of Birth County you selected during registration, you will receive a text message (sms) with a link which you are supposed to click and select place of collection. Later, you will receive another sms to collect your huduma number card for the place you had selected. For more information, you can contact Huduma Namba through 0800221111
You can now apply for HEF loan without an ID number. The details can be submitted later after you have reported for admission. However, you can contact HELB Loan if you need your details to be updated. Get HElB contact details on this page.
Are you referring to updating your NTSA TIMS serial number or which website are you referring to? If it is TIMS portal then you need to visit NTSA office or Huduma desk for your serial number to be updated if it changed.
Have you checked whether your huduma number card is ready for collection using the procedure provided in this page: https://kenyayote.com/how-to-check-huduma-number-card-collection-status-online/