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To choose or change NHIF facilityDial *155#Select languageSelect 1 (NHIF)Enter your ID numberEnter Verification code sent to your numberChoose out-patient facility
You can only select a Facility that has been updated in NHIF system. If there are no Hospitals in Kikuyu or Kinoo in the NHIF Self Care portal then it means they have not been updated in the system or they have not applied. It is the responsibly of the hospital to apply to be added to NHIF as a healthcare service provider. NHIF does not add a facility that has not applied. After selecting Kiambu County, have you tried to search the hospital you want?
No, it is not possible to change NHIF dependants online. You would need to visit NHIF office near you with the relevant documents.Child (Birth Certificate)Wife (Marriage certificate or Marriage Affidavit from advocate, commissioner for oaths)Copy of your ID
The time it takes for your NHIF outpatient facility to be active after changing depends on the month you made the changes.If you change your outpatient hospital on June 2021, you can use it from 1st July 2021 (here is more explanation).You can also call your outpatient hospital to get the exact dates.
NHIF pays a fee to each outpatient facility in advance according to the number of people that have selected the facility. This is what is called Outpatient Capitation. The hospital you select will still be paid on a quarterly basis whether you are treated there or not. NHIF pays about Kenya Shillings 1500 to the outpatient facility per card.