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If you have contacted Thunes and they are not replying then you can contact PayPal via Twitter and they will address the issue: https://twitter.com/AskPayPal
PayPal Mpesa service is by powered by a third party company called Thunes. You can contact PayPal Mpesa through email address support@thunes.com or fill the contact form in this page: https://www.paypal-mobilemoney.com/m-pesa/contact. If you inquiry is to do with PayPal only then you need to use PayPal contacts not the one for Thunes.
Large scale organizations able to reduce their cost of production as;They buy in bulk and so enjoy quantity discountThey can afford advertising leading to more salesThey have bigger bargaining power for low interest loansThey are able to diversify products therefore spread risksThey employ skilled manpowerThey can sell in large quantity hence reducing average costAcquire up to date technologyProduce / mass production reducing selling expensesAbility to carry out research into better methods of production
It is likely that the system has not been updated the changes. You will need to give it time.