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My good conduct application indicate queued what does it mean

I need the good conduct certificate urgently please

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If you have applied for certificate of good conduct via eCitizen portal and its approval status reads "queued" then it means you application was submitted but it is yet to be reviewed for processing.
What should one do ;it is taking too long
What about submitted
I applied for good conduct 3months ago but still read submitted what does it mean

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