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If you were wrongly listed because of M-shwari loan, then you need to contact Safaricom and file a dispute. Safaricom will then submit your details to CRB for credit profile to be corrected.
CRB negative listing in your credit profile means that you are a non-performer or you have previously defaulted in loan repayment.
Negative Credit Reference Bureau (CRB) listing means that you defaulted in paying your loan and you have joined the list of defaulters on CRB. This affects your credit rating making it impossible to qualify for any loan in future until you clear from CRB.Learn how to be cleared from crb.
To know the mobile phone number that led to you being listed in CRB, you need to use credit reference bureau companies (CRB).We have provided a list of CRB companies that you can use to check your credit status: CRB checking companies
There is no way you can remove your name from CRB negative listing if you have not cleared your loan. You must clear you loan. Some people do claim they can help you to get your name cleared from CRB for free but that is not guaranteed.