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I replaced my lost safaricom simcard and now my KCB Bank mobile banking app is not working. I am getting thie error message;

“Failed! Dear Customer, we are sorry an error occurred during processing of your request. Please try again"

1 Answer

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You are getting that error message in your KCB mobile baking app because you replaced your safaricom simcard and the simcard’s serial number changed. For security purposes, if you install KCB mobile app, it registers you simcard’s serial number. If the serial number changes due to sim swap or replacement, the app won’t work.

You will need to visit KCB Bank Branch near you to have your app refreshed so that it cannot register the new simcard serial number.

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