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Change of outpatient facility can be done through NHIF self-care portal or Safaricom SSD code *155#. Change of facility takes place twice in a year. That is January and July. If you change your outpatient hospital on June 2021, you can use it from 1st July 2021. For example, if you change your facility between January and June 2021, you will be able to use the hospital from 1st July 2021. If you change the facility between July and December 2021, you will able to use it from 1st January 2022.
You will start using the facility in July 2022. Had you selected the facility in December 2022, you will have started using it in January 2022. Here is a detailed explanation of how change of outpatient facility works.
KNEC says that it takes 10 days to process and dispatch the verification statement. Older examinations may take longer time to get verification statement. A statement will be sent to the registered email once verification is complete.
We have responded to a similar question about how long it takes to use the facility after changing on this page: How long does change of outpatient facility take to be active?