Register, ask, and answer questions to earn more points and privileges. Some features are disabled for users with few points.
If you have accidently bought airtime though Safaricom Mpesa instead of sending money, then you can reverse the transaction by forwarding the M-PESA sms to 456. This is not applicable for airtime bought through bank accounts or third party mobile apps
To fix Safaricom error 69 when sending sms message you need to dial #330*0000# and then restart your phone.Solution 2: Go to message>settings and make sure that the sms service center number is +254722500029.Solution 3: The error "Can't send message with Safaricom, error 69" can also mean that your phone's SMS app is not supporting sending messages (probably due to network issues). If restarting your phone has not resolved the problem, it is advisable to use the default sms message app for sending SMS messages. Go to apps on your phone and check if you have two SMS Messages app. If there are two, click on one of them and then go to Messaging App option, thereafter select the default sms app.Solution 4: If all the solutions provided above do not work then the remaining one is to reset your phone.
If you have deleted your huduma number collection sms and they are demanding for the sms to issue you with your huduma card then call toll free number 0800221111 for assistance. However, this is a unique case. Most collection centers do not require that sms if you have your ID.
If you received an SMS message from Safaricom stating that "Safaricom is updating M-PESA Menu to enhance your experience..." then you should not be worried as it only involves updating the Safaricom menu journey. The most important thing is don't enter your mpesa PIN. Just click OK and you are safe. No none can get money out of your Mpesa account unless you enter your PIN. Message from safaricom;"Dear Customer, Safaricom is updating M-PESA Menu to enhance your experience. You will receive a prompt on your phone. Click OK to accept. NO PIN is required"Important! Please be aware that scammers will take advantage of the situation and start initiating Mpesa payment prompts. We want to emphasize again that you should not enter your Mpesa pin to update the menu.
Unfortunately, there is no way you can reverse airtime bought from equity bank account to Safaricom line. Equity Bank can only initiate a reversal if the airtime accidentally went to Equitel line. Safaricom also can initiate a reversal. The only option you have is to sell it to friends or any other third party that offers such services online at about a 20% loss.