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Visit HELB offices or Huduma center HELB desk with a copy your ATM card for changes to be made.
To change bank account details, download the change request form and fill it with the required details. Then send it to HELB with your ID Card to email address contactcentre@helb.co.ke.
If you have already submitted your form then visit Huduma Center (HELB Desk) with a copy of your ATM Card and National ID to have your bank account details submitted.
To change your equity bank phone number or any other details, then you need to visit Equity Bank branch and fill out an amendment form. Make sure that you have your ID or passport with you. If you are not in Kenya, then contact Equity Bank via Twitter on how do it online: https://twitter.com/KeEquityBank
To change phone number in NTSA TIMS account, you need to get a sworn affidavit then visit any NTSA office with your original ID for your number to be changed. You cannot change the number yourself.