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What does it mean when you are asked to get NHIF LOU

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NHIF LOU means Letter of Undertaking. LOU request can be made online from the facility offering the services.

Sometimes when you are going for MRI, CT scan, surgery, etc., your hospital of treatment has to seek pre-authorization from NHIF to cover the service.

You might also be required to fill a form which needs you enter your LOU code number.

You can track your LOU approval status through NHIF self-care system or app.

LOU procedure

The process of LOU authorization is as follows

  • Hospital sends pre-authorization request to NHIF for review
  • NHIF approves LOU
  • Hospital goes ahead to perform the procedure under NHIF cover

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