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I bought KPLC tokens for ksh. 500 and I got 21 units? Is this normal

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By 8th March 2022, if you buy Kenya Power tokens worth ksh. 500, you would get  about 31 units

NOTE that tokens vary depending on your usage. If you consume a lot power then you will get less units. For instance, if you use more than 100 units per month for 3 consecutive months then you rates will lowered (you will receive less units as you are considered a high power user).

UPDATE: KPLC is becoming more expensive. With ksh. 500, you will now get less than 22 units.
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Can this be reversed?
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I bought kplc token for 500 ksh and i get 20 unit . Is it okey or what am confused because within 3 days the 500 finished
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I also bought kplc token 500ksh and they finished within a week.Why??
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Same to me

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