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Yes. To get any service at Huduma Centre, you must book an appointment online. You can't enter without an appointment for that day.Just book for an appointment online, it is free and you can do it with your smartphone.
Huduma Centre does not issue logbooks. After applying for the logbook via NTSA TIMS portal, visit NTSA upper hill office to collect your logbook once it is ready.
Huduma center job opportunities are published through its recruitment portal. You can check open vacancies and apply through https://recruitment.hudumakenya.go.ke/
Is it that you completely do not have an ID card or your ID card got lost. If you do not have an ID, how did you apply?
Huduma Center do say that they will send you an SMS when your certificate is ready but they do not send it. If you want to know whether your birth certificate is ready or what stage it is at, then visit Huduma Center for a follow-up. It is advisable to take the form to Huduma center after application if you want the process to move faster. Sometimes it takes time for them to process applications made via eCitzen portal without a follow-up.