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Hustler limit uses a number of metrics to determine your loan limit. No one knows exactly what influences Loan Limits. If you have never defaulted before, it might be your Mpesa transaction information or your banking data.
You might want to contact Hustler Fund via email hustlerfund@treasury.go.ke for more clarification on the same. Before you do that, kindly confirm with Safaricom whether the payment went through if you paid from Mpesa.
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Hustler Fund uses a number of ways to calculate loan limits. One of those is the loan repayment period. If you default or delay in repaying your hustler fund, your loan limit can drop to zero.
KCB Mpesa loan limit can be increased or decreased depending on your Mpesa transactions and KCB MPesa savings. Be an active user of KCB Mpesa services to grow your loan limit. Also make sure that you do not have any case of late loan repayment.