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When you are awarded HELB loan ksh. 0.00 then it means your application was not successful. However, you can always apply for appeal.
To address institution details are missing problem then Go to my account on the HELB App, then click on Institution and then click on edit. If that does not work, you need to contact HELB.Send an email to HELB Loan with your institution's details so that they can be updated in their system. HELB email: contactcentre@helb.co.keIf you have sent an email and there is no response then visit Huduma Center (HELB Desk) to have the issue solved quickly.
It means that you have not been placed. You are required to do second revision of courses. Login to kuccps student portal and apply for your choices before the deadline.
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HELB loan auto-allocated status means your loan has been allocated but not disbursed. You might want to contact helb through phone number 0711052000 or email contactcentre@helb.co.ke to find out more about disbursement.