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You will be required to visit any Equity Bank Branch near you with your national ID to get the bank account number that you have forgotten. It is free.
To change your equity bank phone number or any other details, then you need to visit Equity Bank branch and fill out an amendment form. Make sure that you have your ID or passport with you. If you are not in Kenya, then contact Equity Bank via Twitter on how do it online: https://twitter.com/KeEquityBank
If you have forgotten your equity bank account number, then you can visit the nearest Equity bank branch with your ID and your account number will be checked. If it is inactive, then you can choose to activate it in the same bank.If you are abroad or cannot visit an Equity Bank branch near you, then contact Equity bank via 0763026000 for advice.
Kindly visit Equity Bank Branch near your area with your national ID and they will assist you to retrieve your bank account number. If it is inactive, they will also activate it.
If your Equity bank account is not in operation for a period of 12 months or more, it is marked as dormant and cannot be used for any transaction. You can always visit any Equity Bank to activate a dormant account