If you have lost your Driving License, then you need to apply for a duplicate DL through NTSA TIMS portal. Login into your TIMS account then apply for duplicate DL. Then visit any NTSA office for processing of the Smart Driving Licence. Duplicate driving license costs sh. 3,050
If your Driving License details are available in NTSA eCitizen portal and are missing in NTSA TIMS portal then it means that your details were not migrated to TIMS Portal. If your DL details are missing on both NTSA TIMS and eCitzen portal then it means NTSA does not have your details in the system.
The only solution to this problem is to visit NTSA offices to have your details updated in TIMS system.
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