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To address institution details are missing problem then Go to my account on the HELB App, then click on Institution and then click on edit. If that does not work, you need to contact HELB.Send an email to HELB Loan with your institution's details so that they can be updated in their system. HELB email: contactcentre@helb.co.keIf you have sent an email and there is no response then visit Huduma Center (HELB Desk) to have the issue solved quickly.
The error of institution details missing means your details have not been saved in the system. You can solve this error by using short code *642# instead of mobile app. If your institution is missing in the helb app, then you need to contact helb or visit their offices so that they can update your institution in the system.
Institution details missing means that your institution has not been captured. Are you able to see you institution in the application? Here is our response to a similar question about institution details missing.
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You need to send an email to HELB Loan with your institution's details so that they can be update it in their system. It means you institution is missing in the helb app database.