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You can now apply for HEF loan without an ID number. The details can be submitted later after you have reported for admission. However, you can contact HELB Loan if you need your details to be updated. Get HElB contact details on this page.
If you are not able to login to NTSA TIMS portal because you change ID and therefore the serial number changed, then the best option you have is to visit NTSA office near you to have your details updated. You will be advised to call or email or tweet NTSA but they hardly respond. You will be among the lucky few if they respond to your inquiry online. Therefore, visit NTSA office to have your problem sorted.
No, you cannot. If you have replaced your ID, you need to contact NTSA or visit their offices to have your serial number updated.
If you received sms message from huduma namba to collect your Huduma Number Card then all you need is to present the sms message at your collection center and you will be issued with your card. No serial Number is required
Can you confirm whether you have ever replaced your ID card? Serial number numbers do change when you replace your ID and the NTSA TIMS portal might be storing your old ID Card's serial number.