If your form was not received then it means you did not complete your application. Kindly check your account if your application was declined. If it was not declined, then you can apply again as a first-time applicant.
You need to file an appeal with HELB via HELB loan portal once the review application is open.
Learn how file appeal: https://kenyayote.com/how-to-apply-for-helb-loan-appeal-forms-and-review-process/
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