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You can visit the Rent Tribunal offices. They are located in Cresent House next to family bank towers, Moktar Daddah Street (close to Jevanjee Gardens). The process at the rent tribunal sittings are transparent, but you must have all you facts right. You should also present your agreement letters. If you win the case the tribunal may award you charges or reinstate your tenancy. Read more about the The Landloard and Tenant Bill: http://kenyalaw.org/kl/fileadmin/pdfdownloads/bills/Unpublished/200704.pdf
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Mobile loans in Kenya issue very small amounts of loans that are not worth taking someone to court. All they can do is submit your name to CRB which affects your credit score.
If you are referring to Equity Eazzy Banking app, then you will have to visit the nearest Equity Bank Branch and the issue will be addressed. Kindly note that Equity migrated from Eazzy Bank to Equity Mobile. You need to use the new app as it is regularly updated.