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To check whether Safaricom Home Fibre is available in your area,dial USSD code *400*49#Select countySelect AreaEnter ApartmentSendYou will be notified whether Home Fibre is available in your area or not.You can also check online through this page: https://internet.safaricom.co.ke/
To change Safaricom Home Fibre plan, dial *400# > Change Plan > Confirm Change of Plan > Choose the new plan you want to upgrade or downgrade to You will start paying subscription fee for the new plan once the current one expires
To reset safaricom home fibre password, access your browser using Safaricom Home Fibre Wi-Fi (only), then type https://192.168.100.1 , login with admin password and username. Click on Wi-Fi configuration to change Wi-Fi name or password. If you try to access 92.168.100.1 on another network other than home fibre, the URL will not load.
If you internet is down or you need a connection then you can contact Safaricom Home Fibre for free through phone number 400.
Safaricom does not have a way to stop or block private numbers from calling you. The only option you have is to go to Google Play Store, search and install any application that stops private calls or calls that are not in your phone contact list.