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If you are getting sorry transaction failed error message on the KCB Mobile banking app when withdrawing money to mpesa or making any kind of transaction then it means that you need to update your KCB mobile app. Go to Google Play or App Store, download and install the latest version.If you can't download the latest kcb app version because it is not supported in your mobile phone then it means you are using a mobile phone with an unsupported android version. You need to buy a new phone or upgrade to the latest android version if your phone can support it. If updating the app does not fix your problem, you need to contact KCB customer care via phone number +254711087000 for help.
If you are using Equity Bank's Eazzy banking mobile app and you are getting "validation failed" error then it could be an issue to do with update or cache.Solution 1: Uninstall the app and install the latest versionSolution 2: Clear App cache via the app settings in your phoneAlternative option: Uninstall the Eazzy Banking App and install Equity Mobile. They perform the same function but Equity Mobile is a modern version.You can also contact equity bank via CustomerCare@equitybank.co.ke for more inquiries.
Can you confirm whether you have ever replaced your ID card? Serial number numbers do change when you replace your ID and the NTSA TIMS portal might be storing your old ID Card's serial number.
The SMS can sometimes delay. The best thing to do is to visit Huduma Centre or the civil registration office if you are not in Nairobi County and follow up on the status of your application.
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