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If you are in the diaspora or out of the country and you want to register or update your Safaricom Simcard details online then (currently) the only you have is to send Safaricom a message via Twitter @Safaricom_Care and they will help you with the registration process.Note: You will be required to provide your phone number, ID/passport number, and attach passport with (visa and biodata, exit stamp from Kenya, and entry stamp to the country you are). You will also be required to provide a contact number that can be used to reach you.We will update this page if Safaricom launches an online Simcard registration portal like for Telkom and Airtel (read about airtel online Simcard registration details update).UPDATE: You can now update your Safaricom Simcard registrationn details online.
To buy KPLC tokens via USSD short code follow the procedure below:Dial *977#Select prepaid service (Token) or Postpaid services (Bill)Select Buy TokenEnter Meter NumberEnter AmountClick SendA pop up message will appear asking you to enter your mpesa pinPay
If you are out of the country and your Safaricom line is inactive then the best solution is to send a message to Safaricom via Twitter: https://twitter.com/Safaricom_Care or email customer care through: customercare@Safaricom.co.keThere is currently no online portal or website where you can self-activate your Safaricom line.
To fix Safaricom error 69 when sending sms message you need to dial #330*0000# and then restart your phone.Solution 2: Go to message>settings and make sure that the sms service center number is +254722500029.Solution 3: The error "Can't send message with Safaricom, error 69" can also mean that your phone's SMS app is not supporting sending messages (probably due to network issues). If restarting your phone has not resolved the problem, it is advisable to use the default sms message app for sending SMS messages. Go to apps on your phone and check if you have two SMS Messages app. If there are two, click on one of them and then go to Messaging App option, thereafter select the default sms app.Solution 4: If all the solutions provided above do not work then the remaining one is to reset your phone.
To reverse safaricom airtime sent to the wrong number then forward the Mpesa message to 456. If bought the airtime through bank or sent through Sambaza, then there is no way you can reverse the airtime unless you liaise with the recipient.