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Unfortunately, there is no way you can reverse airtime bought from equity bank account to Safaricom line. Equity Bank can only initiate a reversal if the airtime accidentally went to Equitel line. Safaricom also can initiate a reversal. The only option you have is to sell it to friends or any other third party that offers such services online at about a 20% loss.
The only way to make use of airtime you bought by mistake from equity bank or KCB is to find online businesses that buy airtime in bulk. Such businesses will buy your airtime at a rate of 70%. For example, if you send them airtime worth Ksh. 1000, they will give you Ksh. 700. Do a Google search and you will find them. There is no other way of reversing airtime purchased from equity bank through app or USSD code.
If you have accidently bought airtime though Safaricom Mpesa instead of sending money, then you can reverse the transaction by forwarding the M-PESA sms to 456. This is not applicable for airtime bought through bank accounts or third party mobile apps
If you have sent money from your Equity Bank account to the wrong Mpesa Number and you need reversal then you can contact Equity Bank through 0763026000 and select the reversal option. One of Equity Customer Care agents will pick your call and ask for your account number and phone number where the transaction was made to.After making a reversal, it will take 24 to 48 hours for the money to reflect in your Equity Bank account.Don't waste your time calling Safaricom because they will not help you.NOTE: Make sure that you have confirmed whether the money has been withdrawn or not. If it has been withdrawn, then there is little that Equity Bank can do to help you.
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